Title: Community Support Manager Salary Range: $55,000-$65,000, commensurate with experience Status/Hours: Full-time, 40 hrs./wk, some nights and weekends Start Date: March 2023
About Bastion: Bastion Community of Resilience is a 501(c)(3) nonprofit organization founded in 2012 by a passionate military veteran who wanted to create a safe, high-performing environment to heal and grow with his comrades returning from Iraq and Afghanistan. Today, there are 58 military-connected families who call Bastion home and live in its intentionally designed community located in the Gentilly neighborhood of New Orleans.
Responsibilities: The Community Support Manager works with the Bastion Team to conduct outreach, build consensus, educate, train, and develop leadership among a predominantly low-income, African American, and multi-generational community of 58 households. The Community Support Manager leverages internal and external resources to administer programs that support a high level of resilience, health equity, group efficacy, and social trust in a military-connected population typified by trauma and loss. Practically speaking, this position has chief responsibility for the planning and implementation of all community-wide programs and supportive services, and works in collaboration with Bastion’s other clinical providers who work within their respective specialties on individual interventions and small group programming.
Specific responsibilities include the following:
● Work as a member of a highly collaborative and multidisciplinary team to problem solve, share new learning, and effectively communicate across the organization and community. ● Plan and implement all community-wide programs, including Bastion’s food pantry and community chef program, its youth activities program, and its community garden program. ● Lead the socialization process to orient/indoctrinate newcomers in the cultural norms and expectations of community life within our intentional community. ● Work with the Bastion team and property management to deconflict any issues related to new leases, move-ins, move outs, or leasing violations. ● Develop and maintain a vast network of community resource connections and refer or otherwise conduct warm hand-offs between residents, the Bastion Team, and external providers. ● Manage communication to residents through various channels including e-blasts, text alerts, and newsletters. ● Leverage new opportunities or special offers from external stakeholders that improve the resident experience. ● Recruit, onboard, and maintain relationships with Bastion volunteers. ● Plan and manage events in the community to include: community building projects, community gatherings, corporate service projects, and other events. ● Support the Program Manager with the distribution and collection of various surveys, and refine community programming based on responses. ● Develop appropriate professional relationships with residents and their families.
Additional Responsibilities: ● Participate in team meetings and other meetings/trainings as required. ● Always maintain confidentiality in respect of residents and staff. ● Cultivate time management and organizational skills critical to success in this role. ● Establish and maintain defined professional boundaries between yourself and residents.
Reporting: The Community Support Manager will work closely with all Bastion Team Members and will report directly to the Clinical Director.
Education: Bachelor’s degree or higher in Social Work, Counseling, Public Health, Community Health, or related field is required, Master's preferred. Experienced LMSW or LCSW is preferred.
Passion for the mission of Bastion: This position is not a typical full-time job. The candidate must have the passion for the core philosophy upon which Bastion is based and the willingness to implement the operating principles of this philosophy. The candidate must model this philosophy and the principles in their everyday interactions with both the community residents and the public.
Excellent communicator: The candidate should have strong verbal and written communications skills, including presentation skills, excellent writing skills, and the “presence” of mind to communicate clearly and calmly and to effectively resolve conflict.
Skilled at time management and prioritization: Bastion is the home to 58 households, therefore, many activities are outside of the normal 9-5 work day. The candidate should be able to make prudent decisions about time management and prioritizing tasks. Some night and weekend work will be required and it is critical to be flexible in this role.
Knowledge and experience with veterans, caregivers, and military families: It is preferred that the candidate have demonstrated knowledge about the challenges facing this community. Ideally, they would also possess several years of direct experience working with the veteran population.
Flexible team player: Bastion is served by a small team of highly dedicated, highly cohesive staff that is constantly collaborating to address emerging challenges and opportunities. Thus, it is both a necessary feature of our work and a tremendous asset of our organization that we work well together and pursue innovative solutions to our community’s problems. While flexibility as it relates to time management is crucial, it is of equal importance that the candidate approaches the position itself with an eye towards flexibility in the face of these evolving challenges.
Benefits: Paid Time Off begins accruing after 90 days for a total annual accrual of 160 hours Medical, Dental and Vision plan options offered through Blue Cross Blue Shield 401k option will be offered starting in mid 2023 Paid mental health days available Paid bereavement leave days available Self-care/Wellness and professional development opportunities
To Apply: Email detailed and job specific cover letter (no generic cover letters please) and resume to email@example.com.
To be considered for future positions, please send an email to firstname.lastname@example.org with the following: - Letter highlighting your experience, background and why you're interested in working at Bastion - Resume/CV
We will keep it on file and contact you when there are future openings. Thank you for your interest in Bastion Community of Resilience!
Bastion, a 501(c)(3) nonprofit organization, provides a supportive living environment for injured veterans and families within our intentionally designed neighborhood by augmenting their care with neighbors, volunteers and specialists for a holistic approach to community integration.
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Bastion was made possible with seed funding from the Bob Woodruff Foundation and Wounded Warrior Project